THANK YOU FOR BOOKING
Please Read Our Service Agreement Below
This agreement explains our obligations to the client and Gear 5 Detailing and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of Gear 5 Detailing you hereby agree to the following terms:
We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at (510) 900-5510 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a 35% cancelation fee.
We detail rain or shine and are prepared for most any weather conditions. Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 24 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling 25% of job cost. The following terms and conditions apply to all appointments:
We require 24 hours notice to cancel or reschedule any appointment or service.
Gear 5 Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.
Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by Gear 5 Detailing and will be considered a cancellation policy violation which will result in a 25% cancelation charge.
Customer will give Gear 5 Detailing access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Geat 5 Detailing technician.
We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to do our job to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern and fix any mistakes free of charge. Gear 5 Detailing will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our Gear 5 Detailing technician.
Gear 5 Detailing and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold Gear 5 Detailing liable for any pre-existing damages to your vehicle. Gear 5 Detailing limits its liability to the total dollar amount of each job.
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Gear 5 Detailing has the right to charge an extra time fee totaling $45 per hour if the detail job takes significantly longer than expected at the discretion of Gear 5 Detailing. This fee is normally reserved for vehicles which take more time than the allocated time limit due to being in exceptionally bad condition. We will inform you of the possible fee before or during our work process.
We ask for your feedback. Please send us an email at (gear5detailing@gmail.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of Gear 5 Detailing to use pictures of your vehicle for marketing purposes and to publish on its website (www.gear-5-detailing.webflow.io) or any of our Social Media. Your personal information will not be shown in the photos.
Gear 5 Detailing may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Gear 5 Detailing. Instances of service termination include: going behind our back and working directly with Gear 5 Detailing employees instead of going through the company, being rude or harsh to Gear 5 Detailing employees, or any other reason we determine to be worthy of service termination at our discretion.
Gear 5 Detailing reserves the right to modify this statement at any time. The terms at the time of service are binding. Any changes to this Service Contract will be listed in this section, Gear 5 Detailing does not make any commitment to update the materials.
